Versand

Shipping Policy

Thank you for shopping with us.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that processing time is separate from shipping time. During busy periods, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery time is usually:

7–15 business days after processing

In some cases, delivery may take longer due to customs, carrier delays, holidays, weather conditions, or other situations outside our control.

Shipping Cost

We currently offer free standard shipping on eligible orders.

Any available shipping options and costs will be shown at checkout before you complete your purchase.

Tracking Information

Once your order has been shipped, you may receive a tracking number by email.

Please allow a few days for tracking information to update after the order has been shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes after the order has been processed.

Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us and we will help you check the status of your shipment.

Please allow extra time during high-volume periods or international shipping delays.

Lost or Missing Packages

If your package appears to be lost, please contact us so we can investigate the issue with the shipping carrier or supplier.

We may request additional information before offering a replacement or another solution.

Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product price unless stated otherwise.

Contact

For any shipping questions, please contact us at:

contactnocturnegothic@gmail.com